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Orders for customers shopping at ajeworld.com are shipped from our online warehouse based in Sydney, Australia.
Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by calling us on +61 480 022 160.
Please read our full Returns Policy here.
Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.
Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.
If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.
Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to send your item back for a credit note so you are able to place a new order.
With all products marked with FINAL SALE there is a strict no returns, exchanges or refunds policy. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje and AJE ATHLETICA do not offer refunds for change of mind for Online Warehouse Sale purchases. Only faulty items can be returned.
Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at email@example.com. Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.
Yes, items purchased during a promotion (E.g. Black Friday & Cyber Monday or Flash Sales) are eligible for return for a full refund within 21 days. Items purchased on markdown (outside a promotion) are eligible for e-Boutique credit which is valid for 12 months from date of issue, provided that the item meets our conditions of return.
Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.
Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.
Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.
Yes. Our normal returns policy will apply to pre-ordered items.
We accept Mastercard, Visa, PayPal.
Unfortunately at the moment we do not offer payment via Afterpay.
Unfortunately at the moment we do not offer payment via Klarna.
When gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.
Yes, gift cards can be redeemed in Aje Boutiques or online.
All orders with a delivery address within the United Kingdom will be charged duties and taxes at checkout. Please note Aje does not refund duties and taxes if you decide to return your order. If you have any questions please reach out to our customer care team, firstname.lastname@example.org
Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.
Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact email@example.com.
Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.
Please read our size guide here. if you would like further advice on sizing please contact firstname.lastname@example.org.
Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at email@example.com to have another confirmation sent.
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