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Read our Returns Policy to ensure your order is valid for a return.
Returning your items online is easy through our online portal.
Send your items back to our warehouse with our seamless return process.
This policy applies to all purchases made online at ajeworld.com for Aje and AJE ATHLETICA.
Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25.
Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.
FULL PRICED ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund or e-Boutique credit.
Items that have been purchased on mark down are eligible for an e-Boutique credit only.
PROMOTIONAL CODES OR FLASH SALE ITEMS
Full-priced items purchased during a promotion (E.g. Black Friday & Cyber Monday, Flash Sale or VOSN) are eligible to return for a full refund. Please note and duty, tax or customs fees are non refundable.
FINAL SALE ITEMS
For all products marked with FINAL SALE, there is a strict no returns, exchange or refund policy, unless your item is deemed faulty. All items purchased in the Aje Online Warehouse Sale are final sale.
All items purchased using the 10% off welcome code are eligible for a refund or e-Boutique credit.
Aje does not cover the cost of International Returns. We can create a DHL label for a flat rate of USD $25. This cost will be deducted from your total return value. Once you have submitted your return request via our portal you will receive an email outlining next steps.
All International orders are sent via DDP, Aje does not refund duties and taxes paid at the time of checkout. Shipping charges are also nonrefundable, other than for an item received faulty.
You are welcome to return your parcel by using any secure shipping method. Clearly mark “Return Goods – Clothing” on the paperwork of your chosen carrier. Without this, you may be charged additional customs and duty fees. Please be advised Aje do not accept responsibility for return parcels lost in transit sent with private carriers.
If you need any assistance, please contact our customer care team firstname.lastname@example.org
JEWELLERY AND SHOES
Due to hygiene reasons, we do not accept returns for jewellery.Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing. So we are able to best assist you please email your order number, images of the fault and a small description to email@example.com.
If something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request:
• The item/s were purchased from the Aje e-Boutique.• The item/s are in their original conditions: Unworn, not altered and/or washed.• All tags are still attached.• Your order will be returned to us within twenty one (21) days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.
Returning your items online is super easy. Just follow our steps below.
Ensure the conditions of return listed above have been met.
Submit your return here.
Add your order number and email address, click ‘Create a Return’.
Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.
If approved, please follow the instructions to return your item. If your return has been denied please feel free to contact us at firstname.lastname@example.org
Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 3-5 business days for your return to be processed by our team.
Once you have submitted your return online please post it back to our warehouse.
After submitting a return request, you will receive an email notification with a Returns Authorisation Number and the Return Address for your parcel.
Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.
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